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Custom Income Department total sales come in with incorrect sale values

KBKA-01945. What should be done if Custom Income Department (Lottery, Money Orders, Car Wash, etc.) total sales came in with incorrect sale values?
  • 04/19/2022
  • about a minute to read
  • 52 views
Problem: Custom Income Department total sales come in with incorrect sale values.
Solution:

If the shift is pending:
  1. From the CStoreOffice® home page go to Shift Report page.
  2. Select the needed shift.
  3. Click the custom income MOP that needs to be changed.
  4. Enter the needed value.
  5. Reload the page.

If the shift was already accepted:
  1. From the CStoreOffice® home page go to the Shift Report page >.
  2. Select the needed shift.
  3. Select Undo to move the shift back to pending.
  4. Click the custom income MOP that needs to be changed.
  5. Enter the needed value.
  6. Reload the page.

 

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