Question: How are shifts re-polled from a Passport register?

Answer:

1. Click Setup.
2. Click Store.
3. Click Back Office (may have to scroll down in the menu).
4. Select XML Repoll Files.
5. On the left side of the screen select Shift Close.
6. At the bottom of screen select Repoll All Configured Files.
7. Pick the date of the missing shift from the calendar (this is the date of the shift start).
8. Select the shift itself.
9. On the right, click OK.
10. Repeat steps 7-9 for each missing shift.
11. On the CStoreOffice® Shift Reports page, click Recieve Shifts.
12. Wait about 15 minutes for the shifts to process.