How to install a Verifone Commander w/ DC401
Preinstall
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Cash Register Tab
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Verify CR Brand is set to Verifone
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Verify CR Model is set to Ruby/Sapphire
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Verify VPN Type is set to Open VPN
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Verify CR Login is set to cso
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Verify CR Password is set to cst0re0ffice
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Set Report Period to Shift
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Set Shift Period Name to the period type in the Commander
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Set Day Period Name to the period type in the Commander
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Set Deal Configuration to NaxmlDeal
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Set Fuel Loyalty to Apply ticket+PPG+line discount as loyalty
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Set Default CR Product Code to 400
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Misc tab
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Enable Fuel Loyalty (if applicable)
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Enable Show Fuel Taxes (if applicable)
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Enable Show Other Fuel Charges (if applicable)
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Enable Enable PJR processing (if applicable)
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Enable Keep Transaction Log Files on CR (DC) (if applicable)
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Connection - No Firewall, One Wire (Cybera Zone Router that is locatable over the network)
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Connect DC WAN to ISP router (Zone Router's WAN1 should be connected here)
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Use a switch if needed
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Create a file and insert:
for i in $(seq 254);
do
ping -W 1 -c 1 X.X.X.$i | grep 'from' &
done
arp -n -a | grep ether
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Where X.X.X is the network on vlan2
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Run sh ping
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Locate Cybera Zone Router (BC:B8:52 MAC address)
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If there are 2 devices with this MAC, typically the last octet with the higher number is the Zone Router
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Input Cybera Zone Router IP into CStore for CRIP
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Reprogram DC box
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Connection - No Firewall, Two Wire (Cybera Zone Router)
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Locate Cybera Zone Router
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Connect DC301 to ISP router (Zone Router's WAN1 should be connected here)
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Internet port to open port on ISP router
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Use a switch if needed
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Connect DC301 to open port on Zone Router's LAN
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POS port to open port on Zone Router
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Reprogram DC box
Connection - Cybera SCA-325
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Cybera contact information:
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Phone: 866-429-2372
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On CStoreOffice® set the following:
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DC LAN IP to 10.96.10.2
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DC LAN Mask to 255.255.255.0
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DC LAN Gateway to 10.96.10.1
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CR IP to 192.168.31.11
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Locate Cybera SCA-325 firewall
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Connect DC WAN to ISP router
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Use a switch if needed
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Connect DC LAN to back office port on Cybera SCA-325
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Use a switch if needed
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Reprogram DC box
Connection - Acumera Firewall
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Contact Acumera:
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Phone: (512) 687-7401
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Provide the Site Dealer ID and request the following:
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LAN IP
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LAN Netmask
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LAN Gateway
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Cash Register IP
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DNS
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Which port to plug into
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On CStoreOffice® enter the DC LAN IP, DC LAN Mask, DC LAN Gateway, and CR IP to the above values
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Locate Acumera firewall
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Connect DC WAN to ISP router
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Use a switch if needed
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Connect DC LAN to Acumera
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DC LAN port to firewall LAN port specified by Acumera
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Use a switch if needed
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Reprogram DC box
Connection - BP (Mako)
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If there is a Cybera Zone Router on the network
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On CStoreOffice® set the following:
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DC LAN IP to 192.168.13.x
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X can be anything from 2-5
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DC LAN Mask to 255.255.255.192
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DC LAN Gateway to 192.168.13.1
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CR IP to 192.168.12.21
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Locate Mako firewall
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Connect DC WAN to ISP router
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Use a switch if needed
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Connect DC LAN to Mako LAN port 3
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Use a switch if needed
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Reprogram DC box
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If there is not a Cybera Zone Router on the network
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On CStoreOffice® set the following:
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DC LAN IP to 192.168.13.x
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X can be anything from 2-5
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DC LAN Mask to 255.255.255.192
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DC LAN Gateway to 192.168.13.1
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CR IP to 192.168.31.11
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Locate Mako firewall
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Connect DC WAN to ISP router
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Use a switch if needed
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Connect DC LAN to Mako LAN port 3
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Use a switch if needed
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Reprogram DC box
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Connection - Sunoco (Prysm)
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On CStoreOffice® set the following:
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DC LAN IP to 192.168.87.X
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X can be anything from 2-254 excluding 15
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DC LAN Mask to 255.255.255.0
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DC LAN Gateway to 192.168.87.1
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CR IP to 192.168.87.15
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Locate Prysm
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Connect DC WAN to ISP router
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Use a switch if needed
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Connect DC LAN to Prysm
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DC LAN port to Prysm LAN port 3
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Use a switch if needed
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Reprogram DC box
Connection - Conoco/Phillips 76 (Hughes/Fortinet)
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If using Fortinet Switch model 124E:
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Contact Conoco:
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Phone: (800) 426-3696
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Provide the Site Dealer ID and request the following:
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LAN IP for the back office
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LAN Netmask
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LAN Gateway for the Hughes
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Configure CStoreOffice®:
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DC LAN IP to IP provided by Conoco
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DC LAN Mask to Netmask provided by Conoco (typically 255.255.255.240)
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DC LAN Gateway to IP provided by Conoco
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CR IP to 192.168.31.11
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Locate Hughes/Fortinet
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Connect DC LAN to Hughes/Fortinet
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DC LAN port to Hughes LAN 3
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Reprogram DC box
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If using any other model Fortinet Switch that is not a 124E:
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Contact Conoco:
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Phone: (800) 426-3696
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Provide the Site Dealer ID and request the following:
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LAN IP
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LAN Netmask
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LAN Gateway
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CRIP
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Configure CStoreOffice®:
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DC LAN IP to IP provided by Conoco
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DC LAN Mask to Netmask provided by Conoco (typically 255.255.255.240)
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DC LAN Gateway to IP provided by Conoco
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CR IP to IP provided by Conoco
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Locate Hughes/Fortinet
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Connect DC LAN to Hughes/Fortinet
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DC LAN port to firewall LAN port specified by Conoco (typically LAN 3 of the Hughes router)
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Use a switch if needed
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Reprogram DC box
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Connection - ControlScan (Typically Citgo/Gulf)
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Control Scan contact information:
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Phone: (859) 389-8700 or (800) 393-3246 option 1 then option 2
Email: MNFsupport@controlscan.com
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If needed, have them open the "pinhole" in the Meraki/Paysafe/Cradle Point
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With Zone Router: Open TCP Port 443 from the DC $LANHostName to Verifone VLAN 192.168.40.251
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Without Zone Router: Open TCP Port 443 from the DC $LANHostName to Verifone VLAN 192.168.31.11
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If there is a Cybera Zone Router on the network
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On CStoreOffice® set the following:
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DC LAN IP to 192.168.41.X
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X can be anything from 2-254
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DC LAN Mask to 255.255.255.0
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DC LAN Gateway to 192.168.41.1
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CR IP to 192.168.40.251
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Locate Meraki/Paysafe SPG/Cradle Point firewall
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Connect DC WAN to ISP router
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Use a switch if needed
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Connect DC LAN to firewall LAN port 1 (or specified port from Control Scan)
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Use a switch if needed
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If there is not a Cybera Zone Router on the network
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On CStoreOffice® set the following:
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DC LAN IP to 192.168.41.X
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X can be anything from 2-254
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DC LAN Mask to 255.255.255.0
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DC LAN Gateway to 192.168.41.1
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CR IP to 192.168.31.11
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Locate Meraki/Paysafe SPG/Cradle Point firewall
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Connect DC WAN to ISP router
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Use a switch if needed
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Connect DC LAN to firewall LAN port 1 (or specified port from Control Scan)
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Use a switch if needed
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Log Into Commander and Pull Shift Files
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Log into Commander via Firefox
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Create CStoreOffice® user with at least manager and helpdesk roles
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User: cso
Password: cst0re0ffice
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Log into Sapphire Report Navigator
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Pull the most recent shift report
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Reports > View Report
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Period Type is Period 1
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Period is the most recent shift
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Select the following reports
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Department
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Summary
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Loyalty
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Fuel Tier/Product
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Tax
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Use this to balance out shift in CStoreOffice® and verify fuel and MOP
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This can also be done inside the Commander
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Fuel Grade Info:
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Forecount > Fuel > Fuel Config - Pending > Fuel Products
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Fuel Grade ID is used for mapping
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Ensure all fuel products sold in the list have a unique Fuel Grade ID
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If any products sold is set to 0, set Fuel Grade ID to match fuel number on list
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Method of Payments info:
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Store Operations > Payment > MOP
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MOP Code is used for mapping
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