Problem: Transactions data is missing in the Item Sales by Tags and General Journal report.
Solution: Transactions are missing in case there are no data types assigned to the categories for the items participated in these transactions.
To restore missed transactions:
- Check if the categories of the items from missed transactions have relevant data types assigned.
For more information about relations between categories and data types, see Adding a New Data Type. - In case the categories have no relevant data types, restore transactions for the Store Sales data type using the Data Converter tool.
For more information about restoring transactions data, see Working with Data Converter Tool. - If the Store Sales data type is missing in the Data Converter Tool, contact the Petrosoft Support team to restore your data.
Note: Do not delete the Store Sales data type from the Data Type list, otherwise missing data cannot be restored.